Digital consumers and remote workers. Everyone's behaviors are changing rapidly and will not return to normal. It only remains to decide if your organization is willing to invest what is necessary to keep up with the changes and to pass the test of time like Netflix or stay in oblivion like Blockbuster
It is a unique moment to innovate and react faster than your competition.
Will you take advantage of this space to lead your industry by focusing on what really matters?
Preventing the collapse of your teams must be a priority. Working remotely is not putting video conferencing and taking the office to virtual. It is a model of people management supported by technology, but with a focus on group and individual well-being.
In an uncertain scenario, it is crucial to avoid a decrease in sales, the collapse of service channels, the loss of customers due to a bad online experience or the irrelevance of your products and services to a consumer or user with new priorities
With remote teams of people and on-site teams in times of crisis, the use of digital technologies for process automation, planning and management control is mandatory, minimizing human error
You don't need another 100-page plan on your desk, you need to keep your organization competitive. You can always have someone do your thesis. We prefer to give you solutions.
Using our methodology that integrates Service Design, Agility (Scrum) and Design Thinking tools, we analyze your current situation and accompany you in the process of prioritizing and solving the key aspects that allow you to maintain and improve your competitiveness. And in case you were wondering, yes, we have the experience and tools to do everything remotely.
We give you concrete recommendations that you can execute in the short term, action plans, tools, training and functional prototypes of technology to improve the priority aspects of your business such as operational management, customers, knowledge, support and service channels.
To design unforgettable experiences focused on users and new products / services that adapt and transcend the current scenario
Implement an agile management model that integrates remote and field teams, with the right practices and technology to increase productivity without sacrificing mental health
Integrated design of digital customer service channels, understanding the tools used by each type of consumer, with a focus on satisfaction, loyalty and sales
Using low-code technologies, rapid web and mobile application development for early results, validation, improvement and implementation of customer service and operations solutions
