There's no going back to normal

Your market, partners and customers are changing and there is no turning back

Consumidores digitales y trabajadores remotos. Los comportamientos de todos están cambiando de forma acelerada y no van a volver a la normalidad. Solo resta decidir si tu organización esta dispuesta a invertir lo necesario para estar a la altura de los cambios y pasar la prueba del tiempo como Netflix o quedarse en el olvido como Blockbuster

A inovação digital no está a tornar-se uma parte integrante da experiência global do cliente. Quer os clientes procurem jogar jogos online, interagir com pessoas reais, ou receber mensagens instantâneas, os casinos estão a evoluir para tornar a sua experiência de cliente tão perfeita quanto possível. Desta forma, os casinos podem criar um ambiente onde os jogadores são encorajados a passar tempo nos seus estabelecimentos. À medida que mais pessoas se deslocam online para experimentar a emoção dos jogos online, a necessidade de inovação digital nos casinos continua a crescer. Por exemplo, a proliferação de software de realidade virtual pode permitir aos consumidores experimentar uma experiência de casino sem nunca saírem de suas casas. Além disso, a tecnologia avançada está a ajudar os operadores de casinos a ligar jogadores através de plataformas, criando níveis mais elevados de envolvimento e oportunidades de receitas incrementais. A indústria está também a explorar formas de implementar a cadeia de blocos e moedas criptográficas para melhorar ainda mais a experiência do cliente. Outra área importante para a inovação digital em casinos é o marketing. Com a crescente popularidade da digitalização, o marketing é agora mais fácil e mais eficaz do que nunca. A utilização da tecnologia para comunicar com os clientes está a tornar-se mais fácil do que nunca, e os sites de casinos estão agora mais rápidos do que nunca. Estas inovações tornaram possível a criação de experiências mais personalizadas para os clientes. A inovação digital nos casinos é um imperativo para que qualquer casino possa competir na economia digital. No entanto, muitos casinos ainda estão a lutar para acompanhar estas tendências. Desenvolver uma abordagem integrada à inovação digital é fundamental para assegurar uma experiência de cliente sem descontinuidades.

Es un momento único para innovar y reaccionar mas rápido que tu competencia. ¿Aprovecharás este espacio para liderar tu industria poniendo foco en lo que realmente importa?

Remote work team performance

Preventing the collapse of your teams must be a priority. Working remotely is not putting video conferencing and taking the office to virtual. It is a model of people management supported by technology, but with a focus on group and individual well-being.

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Sales, online support and new product development

In an uncertain scenario, it is crucial to avoid a decrease in sales, the collapse of service channels, the loss of customers due to a bad online experience or the irrelevance of your products and services to a consumer or user with new priorities

Operations Automation

With remote teams of people and on-site teams in times of crisis, the use of digital technologies for process automation, planning and management control is mandatory, minimizing human error

Wouldn't it be ideal to have a concrete plan of action to answer these questions in the shortest possible time and get ahead of the competition?

You don't need a plan document, you need solutions.

You don't need another 100-page plan on your desk, you need to keep your organization competitive. You can always have someone do your thesis. We prefer to give you solutions.

Using our methodology that integrates Service Design, Agility (Scrum) and Design Thinking tools, we analyze your current situation and accompany you in the process of prioritizing and solving the key aspects that allow you to maintain and improve your competitiveness. And in case you were wondering, yes, we have the experience and tools to do everything remotely.

We give you concrete recommendations that you can execute in the short term, action plans, tools, training and functional prototypes of technology to improve the priority aspects of your business such as operational management, customers, knowledge, support and service channels.

There is no room for endless projects and unlimited budgets. Our approach is very concrete

  • Customer journey optimization

    To design unforgettable experiences focused on users and new products / services that adapt and transcend the current scenario

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    Agile team management

    Implement an agile management model that integrates remote and field teams, with the right practices and technology to increase productivity without sacrificing mental health

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    Digital channels design

    Integrated design of digital customer service channels, understanding the tools used by each type of consumer, with a focus on satisfaction, loyalty and sales

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    Rapid Prototyping

    Using low-code technologies, rapid web and mobile application development for early results, validation, improvement and implementation of customer service and operations solutions

Why us?

  • Because the founding partners have been together for more than 20 years and 100,000 hours designing, developing and implementing digital transformation projects, in organizations of various sizes, in the public and private sectors, knowing the typical problems in this type of projects
  • Clientes como Cencosud, Eagon Lautaro, Agencia de Aduanas Stein, Telsur, Technovation, CEPAL, Grandleasing, Fundación Mustakis, Transbank, Grupo GTD, BCI, Ministerio de Hacienda, Ministerio de Economía, AIEP, COPEC, SENCE, Chilecompra, PROPAL, Universidad de Chile, Banco Mundial, Banco Interamericano del Desarrollo, IncubaUC y CNID, entre otros, han pasado por nuestras manos (y mentes)
  • Among the projects developed, we have the experience of working with all types of technologies, process redesign, training, change management, intensive use of data and public projects that affect millions of citizens
  • We transfer the knowledge to your team, so they can move forward without the need for external advice
  • We deliver technological tools or teach their use as part of the service, to speed up the processes
  • We don't charge by the hour, what matters to us is the result. That is, that your business works successfully and we are committed to it until the end, without surprises in the costs.
  • We have more than two decades of experience in remote work, so we can manage all kinds of projects in complex conditions.
  • We have a network of top-level collaborators and partners in different areas of knowledge.

Hanna Back Pyo


andrés bustamante valenzuela


clientes que han confiado en nosotros

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